...................Presently evaluation the CRM system in relation to telecommunication Industry...........................
........................................Case Study BT Telecom and Sky Telecom UK...................................................
.......Kindly ans the question with utmost seriousness so that they companies can know their weakness and improve their services .............................................
1.which telecommunication service do you use?
2.Are you enjoying it? if yes give reasons, if no give reasons
3.Do you enjoy you contract with BT or Sky?
4.Are you happy signing a contract and direct debt with BT or Sky? give reasons
5.Which of them is the best in them of customer services and respond to customers explain why? (0-20) rate
6.which of them has a very good customer service and explain why?
7.which of them is topping in financial record? explain
8.which of the telecom provider will you like to buy there share? reason
9.which of them tune over is higher
10.which of the has the highest number of customer?
11.which of them has a good informative web site? give reasons
12.which of them can you recommend to a friend? give reasons why you can recommend (BT or Sky) and why 13.you can not recommend (BT or Sky)
14.which of them is not legal binding? discuss
15.which of them offers best services or best sales offers? give examples
16.Do you work with any? Yes or No if yes state position
17.If you are a manager in BT or Sky which CRM system will you advice the management to use?
18.If you are a manger in BT or Sky what are the major thing you will try to correct in the company business operation in other to achieve managerial goals and objectives?
19.which telecommunication company is the best in the world?
20.which telecommunication company do you believe protect your privacy?
21. which of telecommunication company charges rate is accurate, low, extra expensive? explain
............Give your general opinion and advice to BT, SKY and any other telecommunication provider based on customer management................................
thank you answering.
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Poll
